Refund and Cancellation Policy for Achleshwar Bookstore
At Achleshwar Bookstore, we strive to provide our customers with a seamless and satisfactory shopping experience. We understand that there might be situations where you need to cancel your order or seek a refund. To ensure a smooth process, we have a well-defined Refund and Cancellation Policy, outlined below: Cancellation Policy:
Customers can request the cancellation of their order within 24 hours of placing it. If you wish to cancel an order, please contact our customer support team immediately. You can reach us through our helpline or email us at support@achleshwarbookstore.in. Once we receive your cancellation request within the specified timeframe, we will initiate the cancellation process and refund the full amount to your original payment method.
Refund Policy:
We have a refund policy for damaged products only, as we take utmost care in packaging and delivering items in excellent condition. However, if you receive a damaged product, please report it to us within 24 hours of delivery. Our customer support team will assist you in resolving the issue promptly, either through a replacement or a refund.
Exchange Policy:
At Achleshwar Bookstore, we do not offer product exchanges for reasons other than damage during transit. We encourage customers to review their orders carefully before confirming them.
Exceptions:
In the case of a manufacturer’s defect in the product, we will offer a replacement or refund, subject to verification by our quality assurance team.
Processing Time:
For eligible cancellations and refunds, we aim to process the request within 5-7 business days. However, depending on your payment provider and the circumstances of the refund, it may take additional time for the amount to reflect in your account.
Contact Us:
If you have any questions or concerns regarding our Refund and Cancellation Policy, please feel free to contact our customer support team. You can reach us through our helpline or email at support@achleshwarbookstore.in.
Please note that this policy is subject to change without prior notice. We recommend visiting this page or contacting our customer support team to stay updated on any modifications. Last updated: [28-07-2023]
